Returns

Sealed, unopened cartons can come back if you tell us within 30 days of delivery. Here is exactly what it costs and how it works.

What can come back

Sealed, unopened cartons of a floor you bought here, when you tell us within 30 days of delivery. Opened cartons, and floors cut or installed, cannot come back for a change of mind. A damaged or faulty floor is covered below.

What it costs

A restocking fee we tell you on the order call, before you pay. The return trip is yours to pay. If we pick them up, we tell you what the pickup costs before we schedule it. Bring the cartons to our North Jersey location by appointment instead and there is no pickup charge.

How to send it back

Write to us on the questions page with your order number. We confirm what is coming back, then set a pickup or a drop-off time with you. The drop-off address comes with the time.

Your refund

Once the cartons are back and counted, we refund what you paid for them, less the restocking fee and any pickup charge, to the card or bank account you paid with.

Damaged, faulty or not what you ordered

A carton that arrives damaged, a faulty floor, or a floor that is not what you ordered, is replaced at no cost to you, the return trip included, even after the cartons are opened. Note it on the delivery slip, or tell us as soon as you find it.